Our resume examples are written by certified resume writers and is a great representation of what hiring managers are looking for in a Cloud Support Engineer Resume. 02/2014 - 12/2017 AWS Cloud Engineer | WellStar Health System - Atlanta, GA. AWS – built VPCs from scratch, creating private and public sub-nets, creating security groups and network access lists, configuring internet gateways. Any unique initiative taken to improve customer satisfaction level???? Support engineers working a weekend day typically do so from home, Experience with services based on REST APIs, Experience developing in at least one of the following languages, Experience of Mobile and Cloud based application architectures, Prior working experience with AWS Services in the mobile space, Detailed knowledge of networking protocols: DNS, HTTP, SSL, TCP, Fluency in both written and spoken Japanese language, Open to working shifts (7am-3pm, Su-Th or Tu-Sa), 3+ years of experience in technical positions, Network Essentials - understanding of the various layers, TCP/IP, DNS, etc, Experience scripting or developing in at least one of the following languages (Ruby, Python, PHP, JavaScript, etc), Customer service experience/Strong customer focus, Knowledge of Cloud Computing concepts – virtualization, networking, storage, etc, In depth experience administering one or more of following, Knowledge and experience maintaining large networks (Routers, Switches, Firewalls), Experience working with large Cloud platforms or Virtualisation platforms(AWS, Azure, VMware), Experience working in Large Enterprise, Public Sector, or with vendor managing, and/or maintaining large scale Enterprise systems, Experience managing full application stacks from the Operating System up through Front End applications, Scripting / Programming experience in database related fields, Required to support an on call 24 x 7 cloud Production Environment supporting and administering CPE products & Services involving platform technologies like AWS, Openstack, Azure, Hadoop, Grafana, Kibana, LDAP, Scalr, DNS, Influx DB, Rabbit MQ, Nagios, Zabbix, etc, Required to support Production Hardware for CPE platforms and services, Manage with Enterprise Change, Incident, Problem Management workflows – Act as Change Manager, Incident Commander and Drive Problem Resolution & Restore of Service, Administering and troubleshooting customer-facing, high-availability, large scale environments – Systems, Networking and Applications, Setting up Monitoring & Alerts for all Production Environments & Services, Automation, Scripting & Tooling of Production Environment, Drive Production Readiness for NPI and Customer Launches, Responsibilities include supporting Lifecycle management of the tools and frameworks used to deliver and manage CPE's private and hybrid cloud infrastructure and all of its services, Ability to root cause sources of instability in a high-traffic, large-scale distributed system, Experience with Cloud Computing platforms (particularly OpenStack and AWS), Deep network & SDN analysis experience is a plus, Impeccable communication skills to successfully engage with customer, Strong Logical thinking and troubleshooting skills, Deep Understanding of TCP/IP, DNS, HTTP, SSL/TLS, BGP, VPN, Open to working 1 weekend day as part of an offset 5-day week (Sun-Thu or Tue-Sat), Experience with Windows Server, Active Directory and basics of server administration, Experience supporting a VDI environment or SOE (Microsoft and/or Citrix XenApp, XenDesktop), Advanced knowledge of TCP/IP, DNS, DHCP, IP addressing, web apps and mail flow, Broad experience analysing, troubleshooting, and providing solutions for technical issues, Strong multitasking skills, and experience at dealing with competing priorities, Solid understanding of virtualization and cloud computing concepts, Ability to work either Sunday – Thursday, Tuesday – Saturday or Monday to Friday with a rotating Weekend day schedule, PowerShell scripting and Desired State Configuration exposure, Experience at managing Office 365, Exchange Server and/or SharePoint, Amazon WorkSpaces, WorkDocs or WorkMail exposure, Ability to gain Australian Security Clearance (NV1 or NV2), Motivated and excited to be learning new technologies every single day, Good understanding of networking protocols: DNS, HTTP, SSL, SMTP, TCP, Exposure to security concepts and standard methodologies, Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field, Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing, etc, Ability to multi-task in a fast-paced environment, Expertise with iperf, MTR, traceroute, dig, packet capture tools, Identity and Access concepts and technologies to secure production and corporate access, such as: SSO, SAML Federated Identity, RBAC, authentication & authorization solution etc, Logging, monitoring and response concepts and technologies for cloud networks, corporate networks and hosts in all environments, Experience working with Hardware Security Models, Analyze and resolve customer messages by means of knowledge databases and/or verifying customizing entries or hardware parameters, Provide consulting for customers on procedural issues and queries, Sound language skills in English and Japanese languages, Excellent interpersonal and communication skills (oral/written), Good knowledge in computer network, cloud computing and mobile technologies etc. Professional with 6 years of experience in it industry comprising of build release management software configuration design development and cloud implementation. 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