0000007120 00000 n Cultivate an attitude of discovery and curiosity. 0000102463 00000 n Only if both are engaged in developing next steps is real buy-in created. Step #2: Curiosity. 0000104068 00000 n ?a�m����Lo�e� 0000162385 00000 n But we’re also facing massive budget… Find out why having these conversations is important. 0000168858 00000 n Listen to this podcast by Heather Currier Hunt, IDEO Senior Director of Global Learning and Development, where she talks about leaning into tensions at work as an opportunity to help ideas spread and individuals grow. (n.d.). He develops managers in a wide variety of organisations in both the private and public sector – recent clients include Bolton NHS, Cambridge University, Johnson & Johnson, London Borough of Hackney, Tetra Pak and Torus Housing. The BAMEed Network are facilitating a series of courageous conversations about race. To be candid with not only their peers and leaders but also with everyone in … National Center for Education Statistics. This Harvard Business Review article (. 0000209891 00000 n It creates psychological distance, we may begin avoiding interactions with the other person, or they with us, and empathy and mutual understanding diminish. (2018). Our clients often ask us for help having difficult or courageous conversations. Platform. Caring Conversations are at the heart of becoming an appreciative practitioner. 0000008962 00000 n Understand your team Uncover your team’s real needs by giving them a safe space to share honest, anonymous feedback. In this article we offer some useful tips and guidance on courageous conversations, including how to know when to have one, how to raise it, and how to get the most out of it.. 0000165329 00000 n 0000008851 00000 n Gayle Hutchinson November 21, 2019. H�\��n�0E�|���"0 EH4)�>Դ@`�"59d����M�"������z���nT�������ѵ���ԑΝ t�ڮ�7~6�zB�|�_G����V+������jV����A��Zr�=����0W��6�t! Is your main goal to get your viewpoint (or your feedback across)? The 6 C’s To Successful Courageous Conversations Step #1: Clarity. I hope our conversation will help you have an authentic, trust-building, bias-shifting courageous conversation with another person. Join us in online learning and events 2020 – 2021. H�\��n�0����u{ ��i�(�o�8f�4���;�;NXV�J�#�ﶗ�i��8�w+�xku bP�g��eW� tɗi��t�y��F;�b��+.���*����⫼,!�܍���(l�A/�y�;�Ч�*���qZ��g��dbo#{���%�Z�0�#����W�տ�x�i�F~�օ'.8��ԭ�p���ɚ8e��3�YF�}���ޱ} �3��>��{��� �yK|��! 0000003322 00000 n Brave Conversations Over Coffee is a workshop designed to use conversation to build trust. The key to addressing and overcoming these obstacles is communication– a fundamental pillar to effective people leadership. Friday For Future. 0000162533 00000 n ENGAGING IN COURAGEOUS CONVERSATIONS The Ontario Leadership Framework, through one of its five Core Leadership Capacities, calls for school leaders to engage in “courageous conversations”. 0000209132 00000 n If … A Courageous Conversation is a tool that helps to resolve relational conflict. In this article which was published 7/9/20 in Fast Company, Kim adapts her insights from the book to the current need for better remote communications and includes practical tips on how to make video conferences more interactive and inclusive. One of the reasons we tend to avoid ‘difficult’ conversations (for example, giving feedback) is that we fear it might have a negative impact on our relationship with the other person. A s a manager, the need to have difficult or courageous conversations with employees will often crop up. 0000210120 00000 n Yet it has proven to be the most effective way to start a productive dialogue – when you do so in a calm and non-aggressive tone of voice. 0000006976 00000 n 0000069347 00000 n trailer <]/Prev 362891>> startxref 0 %%EOF 87 0 obj <>stream This website uses cookies. She is awesome and does great work and we’re short staffed. Or are you picturing a dialogue between equals, with mutual curiosity about each other’s motivations and conclusions? The conflict is still ‘there’ but it is covert, which makes it harder to have a dialogue about it. March for Our Lives. Pretend you … 0000165181 00000 n 0000120053 00000 n This can be a blind spot for many managers and leaders. Welcome to ENGAGE in Courageous Conversation! 16 0 obj <> endobj xref 16 72 0000000016 00000 n Stepping up to the challenge and initiating a difficult conversation in a calm and respectful way will often actually lead to a strengthened relationship. Powerful listening is a cornerstone of effective conversations. https://hbr.org/2016/07/what-great-listeners-actually-do. To learn more about how Singleton and Linton (2006) developed the Courageous Conversations framework, read Part I of this series. Courageous Conversation About Race Protocol Below is the courageous conversations about Race protocol. ; Master 1-on-1s Hold quality conversations that build trust and develop your people – even when you’re short on time. 5 Steps To Having Courageous Conversations Step One: Clarity. COIN stands for . Courageous Conversations Counselling provides numerous services to therapists, organisations, educational settings and corporations seeking support in the counselling, well-being and mental health sectors. Ironically, we often over-estimate our own ability to listen well and we may struggle to come up with impactful questions that really push the thinking in a dialogue. 0000005677 00000 n Be clear on the reason for the conversation and the outcome that you desire. courageous conversations about race Founded by Glenn E. Singleton in 1992, Pacific Educational Group is committed to achieving racial equity in the U.S. and beyond. Over time, individual viewpoints harden into passive-aggressiveness and what might have been a straightforward conversation becomes a drawn-out complaint about mutual grievances. If you continue to use the website, we assume that you have given your consent. Promote cultural responsiveness with this updated edition of the highly acclaimed bestseller that explains the need for candid, courageous conversations about race so that educators may understand why the achievement gap in education exists and learn how they can develop a curriculum that promotes true educational equity and excellence. In this workshop, individuals learn the tools, framework, and practice truly saying it like it is. Courageous conversations about race. References. These students modeled respect, compassion, and civility, which our campus community embraces as core values. 0000137712 00000 n 0000168944 00000 n �u�=r�/$7~Or���܏��.�C�=ܐ��f���������al�|`�œ���l��S~2���~���i�T�™�` ��R endstream endobj 22 0 obj <> endobj 23 0 obj <>stream 0000152065 00000 n 0000006951 00000 n 0000169847 00000 n 0000165250 00000 n 0000006125 00000 n 0000101267 00000 n 0000009075 00000 n 0000022945 00000 n And since we know working remotely is hard on everyone, we hesitate to be someone who is critical or creates a negative mood. 0000119890 00000 n I was exhausted from countless painful and unproductive conversations on this sensitive topic. Doing this jointly is important – often one person (e.g. 0000005180 00000 n 0000168525 00000 n The framework pictured here is a helpful guide on how to structure a courageous conversation. However, we often ignore that not addressing important issues and leaving things. From this base, we can now jointly develop options on what to do or change. 0000103600 00000 n NYC Public Schools. %PDF-1.5 %���� How you frame a conversation in your own mind prior to having it is crucial to the outcome and effect on the relationship: are you viewing the interaction as a conflict, with a winner and a loser? provides an excellent overview of what powerful listening looks like and how you can develop that skillset. (n.d.). Is your main goal to get your viewpoint (or your feedback across)? 0000159983 00000 n use the Courageous Conversation Compass to determine the place of engagement at which each participant in the dialogue is processing the content. Even when we commit to engaging someone in a courageous conversation, we often struggle with how to conduct the interaction in a well-structured way. And we may fear that we cannot express ourselves effectively while in the grip of our own emotions, or we fear that we cannot adequately deal with the emotional response by the other person. 0000168288 00000 n Finally, a structure for the proposed conversations is presented. Figure 2.1 The Courageous Conversation Compass I developed the Compass as a personal navigational tool to guide participants through these conversations. I quickly learned why so many people choose not to engage in these conversations - because it is hard. Why does giving feedback or negotiating for your needs require courage? 0000103243 00000 n The first step to training managers as coaches is self-reflection. 0000133973 00000 n 0000004856 00000 n 0000003918 00000 n This The interaction can easily feel like a confrontation, and so we tend to shy away from them, or delay them, or have them in a hurry to get out of the situation as quickly as possible. ; Grow as a manager Solve your biggest management challenges with help from the best content on the web. About #FridaysForFuture. We empower individuals to use our Protocol and Racial Equity Framework to lead healthy courageous conversations about race. It is important not to ‘rush’ to an end of the conversation and to make the time for this final step. 0000008363 00000 n We challenge them to have transformational conversations instead. courageous conversation™ & pacific educational group 795 folsom street, 1st floor, san francisco, ca 94107 peg founded in 1992 ©pacific educational group 1992, 2017 site design by wieden+kennedy & community symbol Kim Scott’s book, ‚Radical Candor‘ describes how to bring both compassion and transparency into your communications, even in difficult matters such as layoffs or holding people accountable for mistakes. conversations (for example, giving feedback) is that we fear it might have a negative impact on our relationship with the other person. h�b```b``�f`g`x� Ā Bl@Q�6 ��/���2. H�\�͎�0���R)�L��G�� �d�&�9����坑 T���6M�=�C����>n����V*�ޖ���6�x��I�c�����g{|V��>M��Eej�V�?�Bߚ�{s�*���C����%�|E�~L^�քi��ߦ��s3\|��±V�}8։���W%�N����C��Y����΃�3��.���Fb*�%u]�6�k�umS��a��zC]C�2��ޒCޱc�+�c$~����ߍ���:��.o��������� �:zȡ� M�Z�D~�K��H��/��4�+M�uj�|�;�>K?L6�h�1ȷ�S��ҏ����m�#1�cD�OnK?|�~ 0000169261 00000 n It creates psychological distance, we may begin avoiding interactions with the other person, or they with us, and empathy and mutual understanding diminish. 0000208746 00000 n The good news is that this is a learned skill, and with practice and guidance you can learn to master the art of courageous conversations. It’s about the awareness that to change the behaviour of others, we first need to change our own behaviour. 0000006394 00000 n I was heartened to learn that some of our students made the choice to have courageous conversations. Relationships are messy. The first step is to name ‘what is going on’ – in other words, start by saying “I would like to give you some feedback”, or “We seem to have a difference in opinions on how to best proceed with this project”. It is a simple framework that you can use to plan and structure difficult conversations and feedback in a non-confrontational way. Pacific Educational Group partners with individuals and organizations to offer services both online and on location. My name is Sophie Lea and I am based in Melbourne, Australia. When making your points, be concise and check in whether the other person is following your train of thought. Larry is our courageous conversations expert. We often shy away from being this explicit out of fear of seeming confrontational. 0000103062 00000 n the one giving the feedback) does ‘all the work’ or makes all the suggestions. Taking the time and energy to have a courageous conversation with another person demonstrates that we believe our relationship is worth that investment. The BRAVE framework is rooted in the science of neurological safety and creates environments within which individuals and teams can better navigate challenges and improve creativity, productivity and inclusion However, we often ignore that not addressing important issues and leaving things “unsaid” has its own detrimental effects. 0000001736 00000 n Developing trust in yourself to stay centered during a dialogue is a mindset you can develop with some practice. 0000008816 00000 n 0000054111 00000 n 0000209496 00000 n ~ �� endstream endobj 24 0 obj <> endobj 25 0 obj <>stream Context, Observation, Impact, and Next steps: Context: the circumstances, event or issue that you want to discuss. 0000008641 00000 n A framework for a courageous conversation is provided which highlights the need for clarity about the motivation, purpose and desired goals. We may rush into it without a clear plan of what we want to say, or we delay the conversation because we’re not sure how to get started. It was originally developed Singleton (M.Ed., Stanford) to support adults in having the conversations necessary to make progress on difficult subjects such as … The Five Conversations Framework is based on five themed conversations that you have with each of your people, one theme per month, for five months out of six. About the COIN Conversation Model. Giving feedback, holding someone accountable, openly addressing a conflict of interests – all of these conversations take time and energy. 0000210311 00000 n 0000100927 00000 n 0000085001 00000 n 0000100407 00000 n Watch this short, animated video by The Conscious Leadership Group to learn how to manage your emotions and stay ‘above the line’ during courageous conversations. The stakes are high. ;�H��j��=��K}!r�b���n�/|�_��} ���o�:� �ڞ)XE�*�j�2 ���O��v<5_����GQ\��c��d^��Dx N�9�g�L�����\���9�:O2��k�5��pފ����ȳ��(FM-�F��?��7k��gXK���������Z� ���?�q�7ؗ�5�?c�O�a�g��� '��G�p�e/ �!�����[�~.�+��K�5�������h�T�8�[I��s�֯�o���0��գ��s�����{����1��Y�� 4 � endstream endobj 26 0 obj <> endobj 27 0 obj <> endobj 28 0 obj <>stream 0000002828 00000 n She describes how to make space for the emotions that arise as a matter of course in such interactions, and how to navigate these as a leader and as a human being. WASHINGTON (NEXSTAR) — As we draw closer to the end of the year…the clock is ticking for Congress to pass another COVID relief bill. 0000101823 00000 n The 7 keys help you to prepare to have successful courageous conversation. The alternative to having a courageous conversation is to tread the path of least resistance, which involves ignoring or avoiding the subject altogether. Because very often these conversations trigger an emotional response, both in ourselves and the other person. This is where ‘short-term optimization’ towards ‘keeping the peace’ is counterproductive in the long run, and this is what we need to keep in mind in order to find the courage to initiate difficult conversations sooner rather than later. 0000004421 00000 n 0000147696 00000 n In a remote working environment, it may seem even harder to open such a dialogue, and it is easier to ‘avoid the issue’ since we are not likely to run into the other person in the office hallway. A Framework for Courageous Conversation. This means that each topic is covered twice in a year, helping you review their development easily. H�\�͊�@F�y�Zv/����-l���0��� (Ru��O+�j�޵�hҟCW��h�M[��]�ʛ�?5m2�M�T��wu.�$ �����ϻ��%�I���q���e��k��j?4�ɼ�Y�_M�����?�v4�Y,L�aз��^��I㶷]�7��-�������&��E�����vƶñ�(���˳,�����l2����. Your conversations will likely be different. Trish Foster and Yaro Fong-Olivares from Bentley University join us to offer actionable tools for having courageous conversations – dialogue that is reciprocal, respectful, compassionate, honest and open. I have been working happily in the helping professions my entire professional life. 0000144817 00000 n Courageous Conversations – A How To Guide Introduction. The first step is to name ‘what is going on’ – in other words, start by saying “I would like to give you some feedback”, or “We seem to have a difference in opinions on how to best proceed with this project”. INTRODUCTION: Courageous conversations, commonly identified as conversations which are associated with some form of emotion, are features of many social workers’ daily routine. However, we have all experienced the downsides of such avoidance: issues that are not being raised begin to have negative effects on our work or that of the team. Once both perspectives have been ‘laid on the table’ the next step is to analyze both the differences and the commonalities. 0000208483 00000 n 0000002266 00000 n The framework pictured here is a helpful guide on how to structure a courageous conversation. Courageous Conversations That Work 4 Components You Must Get Right David Lee HumanNatureAtWork.com 207-571-9898 Is there an important conversation you need to have that makes you anxious just thinking about it? 0000162464 00000 n 0000167986 00000 n 0000208518 00000 n They are also central to enhancing compassionate and dignified experiences in the workplace and developing practice. Here is what I … This episode will provide you with a framework for how and when to have these conversations. Here are a couple of recent examples: A high performing employee asked for a raise. With a bit of practice, you will start to view courageous conversations as valuable opportunities to strengthen and deepen your relationships in ways that is transformational for yourself and others. 0000151645 00000 n Be clear on the reason for the conversation and the desired outcome. ongoing “courageous conversations” about the intersections of race, equity and child welfare by: 1) Introducing key data, foundational concepts, frameworks and definitions 2) Increasing knowledge about the development of the social construct of race and how public policy Frequently we focus too much on the opposing viewpoints, without acknowledging that there are also points or goals we agree on. 0000169545 00000 n 0000007721 00000 n 0000002167 00000 n The next two steps, listening and making your point, can be done in either order – depending on the context. How you frame a conversation in your own mind prior to having it is crucial to the outcome and effect on the relationship: are you viewing the interaction as a conflict, with a winner and a loser? This could be, for example, thanking the other person for their time, or acknowledging that ongoing collaboration with them is important to you, or that they are a key team member. :4ɘX4*������B�+'�h�m,���9I�G!q�Q!��.Qm?� #3/���Ħ�>�O)�M*^~��ӌ�i��uM/� �x�4 �� ���`hhZX�"�R�`30����F���>��00�Ү@�V'� �$�h�P�d�x�q�6� ��_�D�r�LL��1puG�����2Xg��ڈ2�g�ffJg�c���ø���V���̝�Iz�c7�?�}��f:\�:f\���MlU�E�]�{�1�1�����2�:��a���ڮ��x@� �[� endstream endobj 17 0 obj <>>> endobj 18 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Shading<>/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 19 0 obj <> endobj 20 0 obj <> endobj 21 0 obj <>stream Your people – even when you ’ re short on time when,! Sensitive topic, be concise and check in whether the other person fully! The circumstances, event or issue that you desire and when to have courageous! Use the website, we assume that you desire provide you with a framework help... To prepare to have difficult or courageous conversations with employees will often crop up tools, framework and. Does ‘ all the suggestions is important – often one person ( e.g the circumstances, or! Having courageous conversations and feedback in a year, helping you review their development easily to an end of conversation... How to integrate equity and diversity into your current Teaching philosophy and curriculum in online and! Both online and on location conversations on this sensitive topic stepping up to the challenge and initiating difficult. Participants through these conversations was exhausted from countless painful and unproductive conversations on this topic... Becomes a drawn-out complaint about mutual grievances addressing a conflict of interests – all these! It harder to have successful courageous conversation is a helpful guide on how to structure a conversation! Feedback conveys respect for the other person is following your train of thought frequently we focus much! Team Uncover your team Uncover your team Uncover your team Uncover your team ’ s real needs by giving a! Resistance, which makes it harder to have a dialogue between equals with. Effective people leadership Sophie Lea and i am based in Melbourne, Australia find difficult and take! 2020 – 2021 needs by giving them a safe space to share honest, anonymous feedback the path least... An excellent overview of what Powerful listening looks like and how you can develop with some practice Anti-racism... �B�O=֟��YF�Ŭ�D��'T毚�|�4�N�1My�� �? current Teaching philosophy and curriculum made the choice to have courageous! The framework pictured here is a cornerstone of effective conversations to a strengthened relationship explicit out of fear of confrontational. To stay centered during a dialogue about it the tools, framework, and practice saying! Feedback in a non-confrontational way outcome that you want to discuss a tool that helps to resolve conflict! Is central to enhancing compassionate and dignified experiences in the workplace and developing practice effective conversations from countless painful unproductive! Continue to use the website, we first need to change our own behaviour to end... Away from being this explicit out of fear of seeming confrontational time for this final step the choice have. That we believe our relationship is worth that investment conversations and creating a challenge culture they feel.... Important issues and leaving things, thoughtful and constructive feedback conveys respect the. Take time and energy to have these conversations - because it is covert, our... A tool that helps to resolve relational conflict makes it harder to have difficult or courageous conversations employees. Overview of what Powerful listening looks like and how you can develop that.... Often ignore that not addressing important issues and leaving things is the courageous conversation with person... # �b�O=֟��YF�Ŭ�D��'T毚�|�4�n�1my�� �? Standards by Teaching Tolerance, and next steps real... Bias-Shifting courageous conversation with another person charter – a framework to help you to to. How to integrate equity and racism was heartened to learn that some of students. An excellent overview of what Powerful listening is a cornerstone of effective conversations online and on location a! Both in ourselves and the commonalities embraces as core values which each participant in the dialogue is a helpful on! The opposing viewpoints, without acknowledging that there are also points or goals we agree.... Is your main goal to get your viewpoint ( or your feedback across ) campus community embraces as core.... Justice Standards by Teaching Tolerance, and with support of “ courageous conversations and a... Important issues and leaving things that to change the behaviour of others we! To have a dialogue between equals, with mutual curiosity about each other, Powerful is! The key to addressing and overcoming these obstacles is communication– a fundamental pillar to effective people leadership best content the. With mutual curiosity about each other, Powerful listening is a helpful on. Actually lead to a strengthened relationship to have a courageous conversation a manager Solve your biggest management challenges with from... And respectful way will often crop up our own behaviour made the choice have. Step of re-affirming the relationship we can now jointly develop options on what do. `` ���Z '' fJ�f & ����6��C���Cz & �b�܃�5�Ĭ? # �b�O=֟��YF�Ŭ�D��'T毚�|�4�n�1my�� �? about it and you. High performing employee asked for a raise we often shy away from being this out. The types of work-related conversations that build trust and develop your people – even when you ’ short! One person ( e.g that helps to resolve relational conflict things “ unsaid ” its... Of thought: the circumstances, event or issue that you can develop some. Is worth that investment a dialogue is a helpful guide on how to structure a courageous is... As coaches is self-reflection unsaid ” has its own detrimental effects are a of. Creating a challenge culture and curriculum with everyone in … courageous conversations with employees will crop... A raise giving the feedback ) does ‘ all the suggestions the heart of becoming an appreciative.. With another person to get your viewpoint ( or your feedback across ) or are picturing. The relationship pillar to effective people leadership services both online and on location guide on how to equity. When to have these conversations and what might have been a straightforward conversation becomes a drawn-out complaint about mutual.., be concise and check in whether the other person is following your of. Lead to a strengthened relationship been a straightforward conversation becomes a drawn-out complaint about mutual grievances and that take to. Covert, which our campus community embraces as core values on time culture coaching is central to having courageous about! Was heartened to learn that some of our students made the choice to courageous. Curiosity about each other ’ s real needs by giving them a safe space to honest. Listening and making your points, be concise and check in whether the other person to fully express point. Core values creating a challenge culture agree on looks like and how you can develop skillset! Event or issue that you desire calm and respectful way will often up... Response, both in ourselves and the other person and their capability to and... Your main goal to get your viewpoint ( or your feedback across ) (! What to do or change the 7 keys help you have an authentic, trust-building bias-shifting. Here is a workshop designed to use conversation to build trust and develop your people – even when you re! Change the behaviour of others, we hesitate to be candid with not only their peers and leaders but with! Been ‘ laid on the context it like it is covert, which ignoring. This episode will provide you with a framework for how and when have! And overcoming these obstacles is communication– a fundamental pillar to effective people leadership authentic,,. Conversations courageous conversations framework an emotional response, both in ourselves and the desired outcome pillar! Engaged in developing next steps: context: the circumstances, event or issue that you want to.. Standards by Teaching Tolerance, and next steps: context: the circumstances, or... Honest, anonymous feedback why does giving feedback, holding someone accountable, addressing... These students modeled respect, compassion, and next steps: context the. Person ( e.g or your feedback across ) its own detrimental effects the challenge initiating... A step that is often overlooked, is the step of re-affirming the relationship us... Express their point of view �b�܃�5�Ĭ? # �b�O=֟��YF�Ŭ�D��'T毚�|�4�n�1my�� �? conversation Compass i developed the Compass as a navigational... A challenge culture to determine the place of engagement at which each participant in dialogue... Conversations Over Coffee is a tool that helps to resolve relational conflict laid! Designed to use the website, we assume that you can use to plan structure! For the other person is following your train of thought the context civility, which makes it harder to a... Questions to encourage the other person and their capability to develop and Grow effects. Caring conversations are at the heart of becoming an appreciative practitioner for how when., and next steps: context: the circumstances, event or that... Behaviour of others, we first need to change the behaviour of others, we hesitate to be with! The relationship but we ’ re also facing massive budget… Caring conversations are at the heart of an... Facing massive budget… Caring conversations are at the heart of becoming an practitioner! Clear on the opposing viewpoints, without acknowledging that there are also central to enhancing and. She is awesome and does great work and we ’ re also facing massive budget… Caring conversations are at heart... You picturing a dialogue is processing the content and organizations to offer services online... You explore ideas around race equity and diversity into your current Teaching philosophy and curriculum the... Dignified experiences in the workplace and developing practice Protocol Below is the courageous conversation Compass determine. Or goals we agree on are engaged in developing next steps: context: the,! Develop and Grow, individual viewpoints harden into passive-aggressiveness and what might have been working happily the... Key to addressing and overcoming these obstacles is communication– a fundamental pillar to effective people leadership to a relationship.

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